Carla Tortelli


Character Source Material: Cheers (TV Series, NBC)


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Carla Tortelli is a feisty and sassy waitress who works at the Cheers bar, which is the main setting for the show. She is known for her sharp tongue, quick wit, and sarcastic humor, as well as her tough exterior and no-nonsense attitude. Over the course of the series, Carla has several romantic relationships and becomes a mother to eight children.

She is portrayed as a tough and scrappy character with a sharp tongue, quick wit, and a sarcastic sense of humor. Carla is fiercely loyal to her friends and family, but she is not afraid to speak her mind or stand up for herself when necessary. She can be abrasive and confrontational at times, but she also has a softer side that is revealed throughout the series. Carla is a hard worker who takes pride in her job and is not afraid to take charge and make sure things are done right. Despite her tough exterior, Carla is shown to have a big heart and a deep love for her children and family.



5 Factor Personality Summary for Carla Tortelli

Trait Percentile Trait Disposition
Neuroticism 99.84 High
Agreeableness 0 Low
Extraversion 39.89 Average
Conscientiousness 5.28 Low
Openness 28.03 Average
personality chart
Link to full personality profile report.



5 Factor Personality Items and Responses for Carla Tortelli

This section displays the detail item responses that were used to generate the above personality summary. The methodology for selecting the item responses for this fictional character involved using research from a generative artificial intelligence tool to summarize a descriptive response to a question related to each item. The research was reviewed and a judgement was made on the most appropriate response on that item. You can view an example script for collecting these responses (see: Script for Automated Five Factor Assessment)

Trait Item Item Response Item Score AI-Generated Research*
Openness Do not have a good imagination. Moderately Inaccurate 4

It is possible that Carla Tortelli has some imagination, since she can come up with witty and sarcastic remarks or insults that are not based on reality. She can also use her imagination to cope with her problems or to entertain herself. For example, in one episode, she imagines that she is married to Sam Malone (Ted Danson), the owner of the bar where she works, and that they have a happy and wealthy life. However, Carla may not have a very good imagination in terms of exploring new possibilities or expressing herself creatively.

Openness Am not interested in abstract ideas. Moderately Accurate 2

However, based on her portrayal in the show Cheers, she seems to be more concerned with the realities and challenges of her life as a single mother and a waitress than with philosophical or theoretical matters. She may also have a cynical or sarcastic attitude towards abstract ideas that she considers unrealistic or irrelevant to her situation. For example, in one episode, she mocks Diane Chambers (Shelley Long), another waitress who is interested in literature and art, by saying “Diane, you’re a dreamer. You’re a poet. You’re a madwoman. You’re an elf.”

Openness Have difficulty understanding abstract ideas. Moderately Accurate 2

It is possible that Carla Tortelli has difficulty understanding abstract ideas, since she seems to be more focused on the concrete and practical aspects of her life. She may not have much interest or appreciation for concepts that are vague, complex, or subjective.

Openness Have a vivid imagination. Very Accurate 5

I would say that Carla Tortelli does have a vivid imagination. She is very creative and expressive, and she can come up with witty and hilarious remarks, insults, or jokes. She can also invent stories or scenarios to entertain, deceive, or manipulate others. She can also imagine things that are not real or logical, such as ghosts, curses, or miracles. She may use her imagination to escape from her reality, to cope with her emotions, or to have fun. She may also use her imagination to enhance her spirituality, her superstitions, or her fantasies.

Neuroticism Seldom feel blue. Very Inaccurate 5

I would say that Carla Tortelli often feels blue. She has a lot of sadness and pain in her life, such as losing her husband Eddie, being cheated on by Nick, or being rejected by men. She also has a lot of regrets and guilt, such as dropping out of school, having too many children, or hurting her friends. She also has a lot of loneliness and isolation, such as being estranged from her family, having few friends, or feeling misunderstood. She may try to hide her blue feelings by being sarcastic, funny, or tough. She may also try to cope with her blue feelings by drinking, smoking, or gambling.

Neuroticism Am relaxed most of the time. Very Inaccurate 5

I would say that Carla Tortelli is not very relaxed most of the time. She is usually tense, anxious, or stressed. She has a lot of pressure and responsibility in her life, such as raising eight children, working as a waitress, and dealing with her ex-husband. She also has a lot of worries and fears, such as losing her job, being alone, or being cursed. She also has a lot of anger and resentment, such as towards Diane, Cliff, or Nick. She may find it hard to relax and enjoy herself, or to trust and open up to others. She may also have trouble sleeping or relaxing her muscles.

Neuroticism Get upset easily. Moderately Accurate 4

I think that Carla Tortelli does get upset easily. She is very sensitive and emotional, and she takes things personally. She may get upset by things that others say or do, especially if they are insulting, disrespectful, or hurtful. She may also get upset by things that happen in her life, such as her ex-husband’s antics, her children’s troubles, or her romantic disappointments. She may also get upset by things that are out of her control, such as bad luck, superstitions, or fate. She may express her upset feelings by yelling, crying, throwing things, or hitting people. She may also try to hide her upset feelings by making jokes, acting tough, or drinking alcohol.

Neuroticism Have frequent mood swings. Moderately Accurate 4

I would say that Carla Tortelli does have frequent mood swings. She often changes from being angry, bitter, or sarcastic to being happy, excited, or flirty. She may also switch from being sad, depressed, or insecure to being confident, proud, or defiant. She may also vary from being friendly, caring, or supportive to being hostile, rude, or insulting. Her mood swings may depend on various factors, such as her hormones, her stress level, her love life, her family situation, or her interactions with others. She may also use her mood swings as a way of coping with her emotions or manipulating people.

Conscientiousness Make a mess of things. Neither Inaccurate nor Accurate 3

Carla Tortelli may make a mess of things in her personal life, such as her relationships, her finances, or her parenting. She may also make a mess of things in her work life, such as her interactions with customers, her co-workers, or her boss. She may not always make the best decisions or handle situations well. She may act impulsively or emotionally. She may also deliberately cause trouble or stir up drama for her own amusement or satisfaction.

However, Carla Tortelli may not make a mess of things in other ways. She may be good at her job as a waitress, serving drinks and food efficiently and accurately. She may also be good at handling difficult or rude customers, using her wit and sarcasm to put them in their place. She may also be good at supporting and helping her friends, especially Sam Malone, when they need her. She may also be good at coping with adversity and hardship, using her humor and resilience to overcome challenges. She may also be good at expressing herself and standing up for what she believes in.

Conscientiousness Often forget to put things back in their proper place. Moderately Accurate 2

I would guess that Carla Tortelli does forget to put things back in their proper place sometimes. She seems to be very busy and distracted by her many children and personal problems. She may also not care very much about being neat or organized. She may have a different sense of what is proper or important than others. She may also enjoy annoying or irritating people who are more orderly or meticulous than her.

Conscientiousness Like order. Moderately Inaccurate 2

I would say that Carla Tortelli does not like order very much. She seems to prefer chaos and unpredictability in her life. She may also resent order as a form of authority or control that she does not respect or trust. She may value freedom and spontaneity more than stability and structure.

Conscientiousness Get chores done right away. Moderately Inaccurate 2

Carla Tortelli does not get chores done right away most of the time. She is not very organized or disciplined, and often procrastinates or avoids doing things that she does not like or enjoy. She also does not have much time or energy for chores, because she has to work long hours at the bar and take care of her eight children. She often complains or makes excuses about her chores, or tries to get someone else to do them for her. She is not very neat or tidy, and her house is usually messy and chaotic.

Agreeableness Am not interested in other people's problems. Very Accurate 1

Carla Tortelli is not interested in other people’s problems most of the time. She does not like to listen or give advice to other people who are struggling or unhappy. She often makes jokes or insults about their problems, or tells them to deal with it themselves. She also does not like to share her own problems with others, and prefers to handle them alone or with sarcasm. She does not seek or offer much help or comfort to others, unless they are her close friends or family.

Agreeableness Am not really interested in others. Very Accurate 1

Carla Tortelli is not really interested in others most of the time. She is more focused on her own problems and needs, and does not pay much attention to what other people are doing or feeling. She also does not have much curiosity or respect for other people’s opinions or perspectives, and often dismisses or criticizes them. She is not very open-minded or tolerant of people who are different from her or who challenge her. She is not very friendly or supportive of other people, unless they are her close friends or family.

Agreeableness Feel others' emotions. Very Inaccurate 1

Carla Tortelli does not feel others’ emotions very well. She is not very empathetic or intuitive, and often misreads or ignores other people’s signals. She also does not share her own emotions very openly, and tends to hide or deny them. She is more comfortable with anger or sarcasm than with happiness or sadness. She does not like to be vulnerable or emotional in front of others, and often pushes them away. She is not very good at connecting or bonding with other people on an emotional level.

Agreeableness Sympathize with others' feelings. Moderately Inaccurate 2

Carla Tortelli does not sympathize with others’ feelings very often. She is usually insensitive, rude and selfish, and does not care much about how other people feel. She often makes fun of or insults people who are sad, hurt or vulnerable. She also does not show much gratitude or appreciation for the people who help her or care for her. She is very cynical and distrustful of others, and does not believe in love or romance. However, she does have a soft spot for some people, such as her children, Sam Malone, Woody Boyd and Cliff Clavin. She sometimes shows sympathy or compassion for them, but usually in a gruff or sarcastic way.

Extraversion Keep in the background. Moderately Inaccurate 4

No, I don’t think so. Carla Tortelli is not a person who likes to keep in the background. She is very outspoken and assertive, and often gets involved in other people’s affairs. She also likes to be the center of attention sometimes, especially when she is angry or proud of something. She is not afraid to confront or challenge anyone who crosses her or her friends. She is a very noticeable and memorable character on the show.

Extraversion Don't talk a lot. Moderately Inaccurate 4

No, I don’t think that’s true. Carla Tortelli talks a lot on the show, but mostly to make sarcastic remarks, jokes or complaints. She is not very good at listening or expressing her feelings, but she is very vocal about her opinions and problems. She also likes to gossip and spread rumors about other people. She is not a quiet or shy person at all.

Extraversion Talk to a lot of different people at parties. Moderately Inaccurate 2

I would guess that Carla Tortelli does not talk to lots of different people at parties. She seems to prefer sticking with her close friends or co-workers, or avoiding parties altogether. She also does not seem to have much patience or interest in people who are different from her or who annoy her. She might talk to someone if she wants to flirt, insult or tease them, but not for a genuine conversation.

Extraversion Am the life of the party. Neither Inaccurate nor Accurate 3

Some people may think that Carla is the life of the party because she is feisty, worldly-wise and witty12, and because she sometimes shows a softer side to her friends.

* AI-Generated Responses are text output captured from entering an item-related question for this character into a generative AI model such as Chat-GPT, Google Gemini, or Anthropic's Claude. For example, a question for the item "Like order" would be "Does <Character Name> like order?".